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Supply Chain Monitoring: Ensuring Resilient and Responsible Value Chains In today’s globalised world, supply chains are both an organisation’s greatest enabler and one of its biggest vulnerabilities. From geopolitical shocks to labour violations, environmental impacts, and unexpected disruptions, supply chain risks are no longer edge cases — they’re everyday business realities. Supply chain monitoring is…

Facility management has moved well beyond reactive maintenance and floor plans stored in static files. Today’s tenant professionals are expected to deliver efficiency, compliance, and measurable value from every square metre. This is difficult to achieve without a clear, trusted view of how space is actually used. A space registry is a centralised digital record…

Internal audits have long been the backbone of governance, risk and compliance (GRC). Internal audits are a systematic, independent examination of an organization’s operations, processes, and controls. In today’s fast-moving regulatory environment, where risks evolve quickly and operational complexity continues to rise, internal audits must do far more than verify compliance; they must provide insight,…

Understanding Cyber Risk Management Digital transformation has unlocked enormous opportunity, but it has also expanded the threat landscape at a pace many organizations struggle to match. From ransomware and data breaches to insider threats and cloud misconfigurations, cyber risks now touch every corner of the business. Cyber risk management is the discipline that brings structure…

In customer experience, few metrics have sparked as much debate — and delivered as much value — as the Net Promoter Score (NPS). NPS surveys are a reliable, scalable, and actionable method to measure customer loyalty and drive meaningful improvement. Criticised by some for their simplicity and praised by others for their predictive power, NPS…

Understanding Safety Observations In high-risk industries, safety isn’t created in the boardroom — it’s shaped on the ground, in the everyday moments where people make decisions, react to conditions and navigate hazards. Safety observations are structured processes for capturing real-time insights into workplace activities, conditions, and behaviors. They transform daily workplace insights into a powerful…

Compliance audits often get an unfair reputation. For some, they’re seen as bureaucratic exercises designed to keep regulators satisfied and internal teams busy. A compliance audit is a structured, evidence-based assessment that evaluates whether an organisation is operating in accordance with legal, regulatory, contractual, and internal requirements. In a world where governance failures can lead…

Efficient service request handling is the backbone of effective facility operations. A service request is a formal communication from an occupant or staff member to facility management, detailing a need for maintenance, repair, or other operational support. Slow response times and unclear workflows can drain resources, frustrate occupants, and damage service quality. The good news…

Understanding Channels for Concern in Modern Governance Transparency is often praised yet poorly operationalised. Many organisations claim to welcome employee voice, but few provide a practical mechanism for people to raise concerns safely and confidently. A channel for concern is a structured, accessible system that enables employees, contractors, or partners to raise issues anonymously or…

If you’ve ever inherited a facility where assets are tracked across spreadsheets and emails, you’ll know how quickly operational clarity evaporates. Device data becomes scattered, maintenance history gets patchy, and no one can quite agree on which assets actually exist—let alone what condition they’re in. A device registry is a structured, centralised database that records…