Archive for February 2026

Effective chemical management begins long before an incident occurs. A chemical risk assessment is a thorough and structured approach to identifying, evaluating, and controlling hazards associated with chemical substances in the workplace. These assessments are crucial for understanding the dangers presented by chemicals used, stored, or transported, ensuring appropriate controls protect people, assets, and the…

In modern production environments, quality is no longer a function that sits solely within the remit of a dedicated department. Instead, it has become a collective commitment embedded across every stage of operations. As customer expectations rise, supply chains become more complex, and regulatory demands tighten, organisations must adopt a culture where every employee, from…

Incident management is the process of identifying, analyzing, and correcting hazards to prevent future recurrences. Managing a large number of incidents, whether safety-related, environmental, operational, or security-focused, can quickly overwhelm even the most capable teams. As organizations grow and regulatory expectations tighten, effective incident management becomes not only a compliance requirement but a strategic advantage.…

Employee surveys are structured feedback mechanisms designed to gather insights from employees about their experiences, perceptions, and engagement within an organization. These surveys are crucial because engaged, empowered employees are more innovative, consistent, and committed to delivering service that builds loyalty, directly impacting customer experience and organizational performance. This guide will explain the importance of…

If you’ve ever inherited a facility where assets are tracked across spreadsheets and emails, you’ll know how quickly operational clarity evaporates. Device data becomes scattered, maintenance history gets patchy, and no one can quite agree on which assets actually exist—let alone what condition they’re in. A device registry is a structured, centralised database that records…

Understanding Channels for Concern in Modern Governance Transparency is often praised yet poorly operationalised. Many organisations claim to welcome employee voice, but few provide a practical mechanism for people to raise concerns safely and confidently. A channel for concern is a structured, accessible system that enables employees, contractors, or partners to raise issues anonymously or…

Efficient service request handling is the backbone of effective facility operations. A service request is a formal communication from an occupant or staff member to facility management, detailing a need for maintenance, repair, or other operational support. Slow response times and unclear workflows can drain resources, frustrate occupants, and damage service quality. The good news…

Compliance audits often get an unfair reputation. For some, they’re seen as bureaucratic exercises designed to keep regulators satisfied and internal teams busy. A compliance audit is a structured, evidence-based assessment that evaluates whether an organisation is operating in accordance with legal, regulatory, contractual, and internal requirements. In a world where governance failures can lead…

Understanding Safety Observations In high-risk industries, safety isn’t created in the boardroom — it’s shaped on the ground, in the everyday moments where people make decisions, react to conditions and navigate hazards. Safety observations are structured processes for capturing real-time insights into workplace activities, conditions, and behaviors. They transform daily workplace insights into a powerful…

In customer experience, few metrics have sparked as much debate — and delivered as much value — as the Net Promoter Score (NPS). NPS surveys are a reliable, scalable, and actionable method to measure customer loyalty and drive meaningful improvement. Criticised by some for their simplicity and praised by others for their predictive power, NPS…